Privacy Policy

Privacy Policy

Last updated: June 2025

Krabi Journey Bliss ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification: name, email address, phone number, nationality
• Booking information: tour dates, number of participants, dietary requirements, special requests
• Payment information: processed securely through our payment partners (we do not store card details)
• Communication data: messages sent via our contact form, WhatsApp, or email

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your tour bookings
• Communicate with you about your reservation, including updates and reminders
• Provide customer support before, during, and after your trip
• Send relevant travel information and itinerary details
• Improve our services based on feedback
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Trusted service partners (boat operators, hotels, transport providers) solely to fulfill your booking
• Payment processors for secure transaction handling
• Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted using SSL encryption.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Booking records are retained for a minimum of 3 years for accounting and legal purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Krabi Journey Bliss
Email: krabijourney@gmail.com
WhatsApp: +66 81-273-7514
Krabi, Thailand